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Ricoh’s Document Management Service
DocumentMall is Ricoh’s Software as a Service (SaaS) document storage and management solution in the "cloud" that gives organizations the ability to store, retrieve, manage and share electronic files and scanned paper documents using the Internet. DocumentMall
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About DocumentMall

  • Highly secure enterprise class document management functionality designed for small to medium sized businesses and departmental work groups.
  • Hosted, managed and supported by Ricoh at an SSAE 16 compliant data center.
  • Enables authorized users to access information anytime, anywhere using a device that is most convenient - a computer, MFP, smart phone and tablets.
  • Integrates with Ricoh MFPs, scanning and capture software and line of business applications to improve the flow of information throughtout the organization.
  • Affordable, scalable and immediately deployable solution for businesses of any size.

Major Applications

  • Paper intensive, regulated industries.
  • Departmental workgroups.
  • Document Archiving - store and retrieve scanned paper documents.
  • Document Management - organize documents by type, use indexing and full text search.
  • Document Distribution - simple, secure way to share documents using the Internet.
  • Document Collaboration - work on documents together, mark-up and edit versions.
  • Provides off-site electronic document storage useful for disaster readiness, compliance and archiving.


  • Eliminate the time and expense to find, copy, package and ship documents overnight
  • Provide immediate access to accurate and consistent information through a centralized distribution point.
  • Improve security and regulatory compliance by controlling and tracking access to documents.
  • Share and comment on files over the Internet - speed up decisions, reduce overnight shipping.
  • Improve disaster readiness and business continuity through highly secure off-site storage and remote access to business critical information.

Using DocumentMall

  • Access documents - by logging into your secure DocumentMall account from a variety of web-enabled devices and applications (pc, smart phones, MFPs)
  • Documents and files stored on DocumentMall can be accessed by anyone you authorize, including customers, vendors, work-group teams.
  • Multiple options for uploading documents range from dragging and dropping documents from the desktop to automated solutions supporting volume upload of scanned documents.
  • Automatic optical character recognition (OCR) enables full text search of information in scanned paper documents.
  • Multiple search options including full text, file name, and customizable index fields.
  • Auditing capabilities produce detailed records (audit trail) on each document as well as the entire account.
  • Email files from DocumentMall to others or send links to download (no attachments)
  • Formalize the routing of documents for review and approval with DocumentMall Workflow.

Implementing this Solution

  • Software as a Service - no hardware to buy or servers to maintain, simple to get started, easy to use and support.
  • Sold as an account subscription package (based on storage, users and functionality required with user and storage upgrades options)
  • Developed on the EMC Documentum Enterprise Content Management Platform.
  • Hosted and managed by Ricoh at an SSAE 16 Type II data center provided by Savvis Inc. an industry leader in providing IT infrastruction solutions.
  • Integration with MFPs via DocumentMall browser firmware for secure and direct scanning to DocumentMall over the internet.
  • Integrates with a variety of 3rd party document capture solutions.
  • 2048-bit SSL encrypted transmission over the internet.
  • Scanner and Internet Fax compatibility.
  • Apps for iPhone, iPad and Android devices.
  • Professional consulting services, DocumentMall account setup and outsourced document services (such as high-volume scanning) are available.

Complementary Products

  • A variety of document capture solutions.

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